tkgame Privacy Policy

1. Introduction

tkgame is Bangladesh's premier online casino and sports betting platform, accessible at tkgame.club. As a platform that collects and processes personal data in order to deliver our services, we take our data protection obligations seriously. This Privacy Policy sets out the types of personal information we collect, the purposes for which we process it, the circumstances under which we may share it with third parties, and the rights available to you as a data subject.

This policy applies to all personal data collected through the tkgame website, mobile-optimised platform, customer support channels (including email correspondence with [email protected]), and any other touchpoint through which you interact with tkgame. It applies to all registered players, prospective players who browse the platform without registering, and individuals who contact our support team.

We encourage you to read this Privacy Policy in conjunction with the tkgame Terms & Conditions and the Responsible Gaming Policy, both of which are available via the footer links on this page.

2. Personal Data We Collect

tkgame collects personal data across three broad categories: data you provide directly, data generated automatically through your use of the platform, and data received from verified third-party sources. The following table summarises the categories and examples of data collected in each case.

tkgame does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information, unless such information is voluntarily provided by you in the context of a responsible gaming support interaction.

3. How We Use Your Personal Data

tkgame processes your personal data for the following purposes:

• Account Management: To create, maintain, verify, and manage your tkgame player account, including processing deposits and withdrawals in Bangladeshi Taka (৳) via bKash, Nagad, Rocket, Upay, and supported bank channels.
• Identity Verification (KYC/AML): To verify your identity, confirm your age (18+ requirement), and fulfil our anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• Service Delivery: To provide access to casino games, sports betting markets, bonuses, promotions, and all other features of the tkgame platform.
• Customer Support: To respond to your enquiries, resolve disputes, and address complaints submitted to [email protected].
• Platform Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct as defined in the tkgame Terms & Conditions.
• Personalisation: To present game recommendations, promotional offers, and platform content that are relevant to your interests and usage history, where you have consented to such personalisation.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about bonuses and new features.
• Legal Compliance: To fulfil our obligations under applicable law, including responding to lawful requests from regulatory authorities and law enforcement agencies.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the tkgame platform, resolve technical issues, and optimise the player experience.

4. Legal Basis for Processing

tkgame relies on the following legal bases when processing your personal data:

• Contractual Necessity: Processing that is required to perform the contract between you and tkgame — including account registration, payment processing, and service delivery — is carried out on the basis of contractual necessity.
• Legal Obligation: Processing required to comply with applicable law — including KYC identity verification, AML transaction monitoring, and cooperation with law enforcement — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out to protect the security and integrity of the tkgame platform, to detect and prevent fraud, and to analyse and improve platform performance is carried out on the basis of tkgame's legitimate interests, where those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes — including personalised marketing communications and the use of non-essential analytical cookies — is carried out only where you have provided clear, informed, and freely given consent. You may withdraw your consent at any time by contacting [email protected].

5. Data Sharing & Third-Party Disclosure

Your personal data may be shared with the following categories of third parties:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported Bangladeshi bank partners receive the minimum personal and financial data necessary to process your deposit and withdrawal transactions securely.
• Game Software Providers: Third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised or pseudonymised player session data necessary for game functionality, RTP verification, and fair play certification. These providers are contractually prohibited from using such data for any purpose other than game delivery.
• Identity Verification Services: Specialist KYC/AML compliance providers may process copies of your identity documents for verification purposes. All such providers are contractually bound to handle your data in accordance with applicable data protection law.
• IT Infrastructure Providers: Cloud hosting and data storage providers who support the operation of the tkgame platform. All infrastructure providers are subject to data processing agreements that require them to maintain appropriate technical and organisational security measures.
• Regulatory & Law Enforcement Authorities: Where tkgame is required by applicable law, court order, or legitimate regulatory request to disclose personal data to a government body, law enforcement agency, or financial intelligence unit, we will comply with such requests. Where legally permissible, we will notify the affected player of such a disclosure.

All third-party data processors engaged by tkgame are subject to written data processing agreements that require them to process personal data only on tkgame's documented instructions, to implement appropriate security measures, and to assist tkgame in responding to data subject rights requests.

6. Cookies & Tracking Technologies

tkgame uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, maintain your login session, and analyse platform performance. The following categories of cookies are used:

• Essential Cookies: Strictly necessary for the platform to function. These cookies manage your login session, maintain your account balance display, enable the cashier to process transactions, and support platform security features. Essential cookies cannot be disabled without significantly impairing platform functionality.
• Functional Cookies: Used to remember your preferences, such as your preferred language setting and any responsible gaming limits you have configured. These cookies improve your experience but are not strictly necessary.
• Analytical Cookies: Used to collect aggregated, anonymised information about how players use the tkgame platform — such as which games are most popular, how long sessions typically last, and which pages are visited most frequently. This data is used solely to improve the platform and is not used to identify individual players.

tkgame does not use advertising cookies, retargeting pixels, social media tracking cookies, or any third-party marketing technology that tracks your activity across other websites.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent you from logging in or using certain platform features.

7. Data Security

tkgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption in Transit: All data transmitted between your device and the tkgame platform is encrypted using TLS 1.3 / 256-bit SSL technology. The padlock symbol in your browser's address bar confirms that your connection is secure.
• Encryption at Rest: Personal data and financial records stored in tkgame's databases are encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorised tkgame personnel who require it to perform their job functions. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication: Players are strongly encouraged to enable 2FA on their tkgame accounts. 2FA is also enforced for internal tkgame staff accessing administrative systems.
• Penetration Testing: The tkgame platform undergoes regular independent security testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: tkgame maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected players without undue delay, in accordance with applicable law.

8. Data Retention

tkgame retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a period of five (5) years following account closure, to meet AML compliance and legal record-keeping requirements.
• KYC Identity Documents: Retained for a minimum of five (5) years following the date of account closure or the date of the last transaction (whichever is later), in accordance with anti-money laundering regulations.
• Transaction Records: All deposit and withdrawal transaction records are retained for a minimum of five (5) years for AML compliance purposes.
• Gameplay Logs: Retained for a minimum of three (3) years for dispute resolution and regulatory compliance purposes.
• Customer Support Communications: Retained for two (2) years from the date of the last correspondence, or for five (5) years if the communication relates to a formal complaint or regulatory matter.
• Marketing Consent Records: Retained for the duration of your opt-in consent and for three (3) years thereafter, to demonstrate compliance with consent requirements.

When personal data is no longer required and the applicable retention period has expired, it is securely deleted or irreversibly anonymised in accordance with tkgame's data deletion procedures.

9. Your Privacy Rights

As a tkgame player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Rights Request" and your registered account username.

• Right of Access: You have the right to request a copy of the personal data that tkgame holds about you. We will respond to access requests within 30 days of receipt.
• Right to Rectification: You have the right to request that inaccurate or incomplete personal data held by tkgame be corrected or completed. You may update many of your account details directly via the account settings section of the platform.
• Right to Erasure: In certain circumstances, you have the right to request that tkgame delete your personal data. Please note that this right is subject to limitations where data retention is required by law (e.g., AML compliance retention periods).
• Right to Restriction of Processing: You have the right to request that tkgame restrict the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or object to a particular processing activity.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to request that this data be transmitted directly to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to the use of your personal data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

tkgame will acknowledge all privacy rights requests within 5 business days (Bangladesh Standard Time) and will endeavour to fulfil requests within 30 calendar days. Where a request cannot be fulfilled within that period due to its complexity, we will notify you and provide an expected resolution date.

10. Children's Privacy

If you are a parent or guardian and believe that a person under 18 in your care has registered an account or provided personal data to tkgame, please contact us immediately at [email protected]. We will take prompt action to address the situation.

tkgame employs age verification procedures during account registration and reserves the right to request documentary proof of age at any point during a player's account lifecycle. Players must be 18 years or older to access any part of the tkgame platform.

11. International Data Transfers

The tkgame platform serves players based primarily in Bangladesh. However, some of the third-party service providers we use — including cloud infrastructure providers and game software studios — may process or store data on servers located outside Bangladesh. Where personal data is transferred to a jurisdiction that may not provide the same level of data protection as Bangladesh, tkgame takes appropriate steps to ensure that the transfer is governed by appropriate contractual safeguards, including standard data protection clauses.

By using the tkgame platform, you acknowledge that your personal data may be transferred to, stored in, and processed in countries other than Bangladesh. In all such cases, tkgame ensures that your data receives a level of protection consistent with the principles described in this Privacy Policy.

12. Policy Updates

tkgame reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When a material change is made to this policy, we will notify registered players via email or via an in-platform notification at least 14 days before the change takes effect.

The effective date displayed at the top of this Privacy Policy reflects the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of the tkgame platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated policy.

Previous versions of the tkgame Privacy Policy are available upon request by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tkgame handles your personal data, please contact our data protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Support Hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)
• Website: tkgame.club

Please include your registered account username and a clear description of your query or request so that our team can respond efficiently. All privacy-related communications are handled with strict confidentiality by designated tkgame personnel.